12-05-2009 11:36 AM
I have the BB curve 8330 with Bell mobility. I recently downloaded the new version of BB applications version 126.96.36.199
Since then, whenever I try accessing the application program my curve freezes on me. There is nothing I can do. The phone is completely locked up. I have to pop the battery to reset the phone. This happens everytime. I also tried downloading the the program again replacing it. Same problem.
Everything else on the phone works fine including the browser and messages but once I click on the app program, it's dies.
Any ideas anybody? Or how to get the older version back which worked fine.
Thanks for your help.
12-05-2009 11:51 AM
Welcome to the forums
What do you mean by BB applications version? Is that the software installed on your computer?
12-05-2009 12:10 PM
Thanks for the quick response. I am not the most computer literate so bare with with. One of the applications on my phone is called 'blackberry application world'. Basically the icon looks like a black bowling ball. When I got my new phone, I accessed that program and had to download some software to operate it. The program dispays all the applications (free stuff and $$$) i can get for my phone. Last week, I received a notice that a new version of the progam was available and I downloaded it. Since then, the program refuses to operate.
I did back up my phone a couple of months ago but I am afraid I will lose all the stuff i have put on it on it since the last backup if I try to restore my phone.
I hope this helps and i appreciate your help.
12-06-2009 01:09 PM
12-06-2009 01:18 PM
12-06-2009 03:30 PM
12-06-2009 04:50 PM
Deleting the app and reloading it from the website may also be a good option. Do a battery pull after removing it from your apps and after reloading it.
12-06-2009 08:50 PM
Problem solved. The solution was a little different.
I deleted it. pulled battery and rebooted. Reloaded program. The same thing happened and got frustrated. I decided see if the clock still worked even though it was froze. A full minute went by and the clock never changed until suddenly the program started working.
My guess is that instead of being froze, it took awhile for this new version to start for the first time. Since then, anytime I go to this application, it works in seconds. I guess i never really had a problem but had to wait long enough for a new program to 'sort itself out' on the BB and commense working.
Everything is good now.
Thank you all!
12-06-2009 09:29 PM
Glad you got it working...enjoy your BB