BlackBerry® Curve™

[Davidemmy2]

Hi

I was wondering if anyone could help I have tried everything to fix the 552 error on my curve 8520 but nothing is working and now the phone will not connect to my laptop, I have tried apploader now it says current device is up to date, desktop software says cannot connect to device (from the start) and phone does not do anything except sit on with a white screen with "reload software 552" written on it.

Could someone please help?  

[Davidemmy2]

P.S I don't mind losing any data &colon sorry if this is bumping the thread I don't know what that means and heard it is rude.

[prince2012 · Accepted solution]

Hi Davidemmy2

Welcome to BlackBerry Support Forums

As your device is not detecting you can try Application loader to force the detection of your device to load the OS ,please refer to the Knowledge Base Article :

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

But remember in this process you will lose all data within your device, I hope you have your Backup.

Additional Information : KB18751 : Error " Reload Software :552 " is displayed on the BlackBerry smartphone.

[Davidemmy2]

Thank you soo much this has taken me hours

[prince2012]

Hi Davidemmy2

You are most welcome ..please go ahead and let us know of your progress