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Hall of Famer II
sdgardne
Posts: 48,085
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

How To Backup Your BlackBerry

[ Edited ]

The following process is recommended for all "Personal" BlackBerry device users so as to best protect the priceless data you have contained on your BlackBerry device.

 


 

Exceptions for BES/BES-X (etc.) Users: For Corporate/BES (BlackBerry Enterprise Solution), BES-X (BES Express), or other non "Personal" users, please work with your BES/Server admins concerning the exceptions to this process that apply to you. For example, BlackBerry Protect does not work for BES users, and your BES (by default) does back up much of your BlackBerry device to the BES server for you, which may reduce the steps you need to take below.

 


Daily

 

If you have an adequate data plan from your mobile service provider, configure BlackBerry Protect to automatically backup all that it can (to "the cloud"), preferring WiFi if carrier data network consumption is an issue for you (e.g., limited data plans):

  • KB25062 How to use BlackBerry Protect to back up data on a BlackBerry smartphone
  • Inside BlackBerry Help Blog article about BlackBerry Protect
  • KB25065 Unable to use BlackBerry Protect when the BlackBerry smartphone is active on a BlackBerry Enterprise Server

Weekly

 

  1. If you are not on BBM7, conduct an on-device Backup of your BBM Contacts to either Device or Media Card Memory:
    • KB20554 How to back up and restore the BlackBerry Messenger contact list
  2. Via Mass Storage Mode (which allows you to treat your BlackBerry device as a USB storage device on your computer), copy the entire contents of your Device and Media Card Memory areas to your computer:
    • KB11879 What is mass storage mode
    • KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.
    • KB29523 How to manually transfer files between a BlackBerry smartphone and a Windows computer
    • KB11850 How to manually transfer files between a BlackBerry smartphone and a Macintosh computer
    • Note that if you have Content Protection/Encryption active, the files you copy to your computer may only be usable on the original BlackBerry device on which the encryption was enabled...neither your computer nor a different BlackBerry device may be able to use these files.
  3. Using the Desktop Software, conduct a full backup of your BlackBerry device to your computer:
    • The Desktop Software is available via this link
    • KB12487 How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows
    • KB18776 Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software
    • KB03974 BlackBerry smartphone database list
    • Be sure to take careful note of the folder, on your computer, into which the backup file is stored
    • Note that the backup file (either .BBB or .IPD, depending on the version of the Desktop Software you use) is of a proprietary format, intended solely to be used as the source of restore to a BlackBerry device...there are, however, 3rd party apps that can parse and present the file to you, on your computer, in "human readable" format.
  4. Make sure 100% that you know your BlackBerry ID / AppWorld credentials, including any case sensitivity, special characters, etc. If your BlackBerry ID is associated to an email account that you can only access via your BlackBerry device, this would be a good time to change that...if needed, these password reset emails ARE NOT delivered to the BlackBerry device under any circumstances:
    • KB32514 How to change or update a BlackBerry ID username on a BlackBerry smartphone
  5. Make/update a manual inventory of all apps you have obtained from other than AppWorld, including source code (e.g., URLs, ALX files, etc.) and any license or activation keys required. AppWorld retains the ability to reinstall all of your AppWorld acquired apps, but there is no way to know if your other app sources do the same.

Notes

 

This process is intended (for non-BES users) to be used in its entirety; using only subsets of the process will increase your risk factors. For example, BlackBerry Protect only backs up a subset of the databases from a BlackBerry device. Hence, also conducting the weekly full backup provides you with the best protection for all of your data.

 

If you also are using a desktop organizer app (e.g., Outlook), then you further can configure an additional layer of data protection by synchronizing between your BlackBerry device and your desktop organizer.

  • KB12268 Synchronization support for BlackBerry Desktop Software for Windows
  • KB03315 How to setup organizer data synchronization using BlackBerry Desktop Software
  • KB19148 How to synchronize organizer data in Microsoft Office for Mac between the BlackBerry smartphone and a Mac computer using BlackBerry Desktop Software

There is an old saying:

  • There are two kinds of computing device users -- those who have lost data, and those who will

Like insurance, backups are neither a reactive nor an optional activity. Hopefully this process will help protect your data from a surprise catastrophic failure of your device. Remember, the device itself is a commodity...the data on it, now that is indeed priceless, and well worthy of adequate protection!

 

Cheers!!!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
harrison-xxx
Posts: 4
Registered: ‎11-20-2013
My Device: blackberry 9360
My Carrier: virgin media

Re: How To Backup Your BlackBerry

[ Edited ]

Hello pls I need urgent help. :'(
I lost my blackberry bold 9700 phone to robbers. Before then I'd thought the email I use to back it up at bb protect, but I was wrong. I lost all contacts and other info in my former blackberry bold 9700. My infos are pin: {REMOVED}and the email I thought I used for it is {REMOVED}...please I need help
Thanks

 

Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

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Hall of Famer II
sdgardne
Posts: 48,085
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How To Backup Your BlackBerry

Hello,

What help do you need, exactly? I cannot tell from your post what your actual question is. But, if you don't have access to any backup that you may have created, then you have lost everything. I'm not quite sure what we can do to help with that. Maybe you can pose your issue as an actual question of what you desire?

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
riteshpatel
Posts: 6
Registered: ‎01-10-2014
My Device: curve 9300
My Carrier: vodafone

Re: How To Backup Your BlackBerry

i have a blackberry 9300 curve and also installed with blackberry protect, today i did a complete wipe of memory of the phone and data with it but did take backup before doing that. 

the problem i have is when i reinstalled my device accidently i did another back up.and then when i went to the blackberry protect site i saw the new backup which was empty i could also see my earlier back up which has all my contacts and other details but i am not able to back up that.

 

 

Can any one plz help me out on this. 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,085
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How To Backup Your BlackBerry


riteshpatel wrote:

i have a blackberry 9300 curve and also installed with blackberry protect, today i did a complete wipe of memory of the phone and data with it but did take backup before doing that. 

the problem i have is when i reinstalled my device accidently i did another back up.and then when i went to the blackberry protect site i saw the new backup which was empty i could also see my earlier back up which has all my contacts and other details but i am not able to back up that.

 

 

Can any one plz help me out on this. 


Hello,

 

Refer:

  • KB31489 BlackBerry Protect for BlackBerry smartphones does not display any backup files to restore

As this thread documents, using only BBProtect as your backup strategy is insufficient and risky. Done incorrectly, you can completely wipe out the backups you have on the BB servers. If that happens, there is no way to retrieve them...once gone, gone for good.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
riteshpatel
Posts: 6
Registered: ‎01-10-2014
My Device: curve 9300
My Carrier: vodafone

Re: How To Backup Your BlackBerry

i have the data saved on the blackberry protect site but unfortunately it is not the last saved data , it is second last saved data
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Hall of Famer II
sdgardne
Posts: 48,085
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How To Backup Your BlackBerry

Everything available is here:

  • KB25063 How to use BlackBerry Protect to restore data to a BlackBerry smartphone

If you cannot select this backup to restore from then it may well be lost.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
sfrankforth
Posts: 2
Registered: ‎01-30-2014
My Device: Blackberry Curve 9360
My Carrier: Bell

Re: How To Backup Your BlackBerry

This is WAY to technical for me.  I have no idea what you are talking about.  Isn't there a way to make it simpler???

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Hall of Famer II
sdgardne
Posts: 48,085
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How To Backup Your BlackBerry


sfrankforth wrote:

This is WAY to technical for me.  I have no idea what you are talking about.  Isn't there a way to make it simpler???


Possibly...if I knew what you meant by "this" and "it"...there is quite a bit of discussion in this thread, so I cannot know exactly to what you refer.

 

As with all such things, start at the beginning...if you get stuck on any step, stop and come here and ask with specifics about exactly where you are stuck and exactly what you are having trouble with. Saying (to paraphrase you) that "I don't understand anything" makes it rather difficult to reply...I'd like to help you, but can you start at the beginning and ask specifically about where you get stuck?


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.