03-09-2009 04:08 PM
Mika, did you say you did these things this person said?
Hello everyone ! I really hope that this information is good and I hope to save you time and a bad time, since I went thru this whole bad situation. I want to let Sprint PCS know that in order to have a good phone such as this BB 8350i they need to train their representatives about this phone, nobody seems to know what is going on about their new phones. I spent almost 1 hour in the phone with a Sprint PCS/Nextel representative trying to work my 8350i and he end up telling me that this phone WAS NOT SMS CAPABLE WHEN IT IS !!!
Anyway I had the same problem, I couldn't send SMS here is what I did; I called 611 from another nextel phone to get technical support, once one of them pick up ask them to tranfer you to Blackberry support. I am guessing Sprint has a special BB tech support or they transfer you to the BB Tech support center, which by the way if you call without being transfered from Sprint they will charge you $45 to TRY to fix the problem, solution may not be guarantee. Once I got tranfered to the BB tech support from sprint I has to make a couple of configuration changes such as the Firewall options, then options/advanced options/Browser push and finally somehow my BB was able to send and recieve SMS without no problem. Here are the Sprint tech support numbers :
Dial *2, press Talk
888-211-4727 (Sprint phones)
800-639-6111 (Nextel phones)
800-877-4646 (Wireline services)
So basically the 8350i IS CAPABLE OF SMS, if your nextel respresentative says it is not, hang up and call again a lot of the sprint/nextel representative are not good at all, I has so many bad incidents with sprint that I can even remember one time this ladie started yelling at me ! anyway call them and they should be able to fix the problem for you
03-09-2009 05:15 PM
I'm not exactly sure about Nextel, but Telus Mobility's MIKE service does not have native MOSMS support (ability to send/receive SMS from the device -- as you would with other Blackberry devices).
They require you to send SMS via the WAP Browser.
I'm not sure if Nextel has the same restriction.
03-09-2009 08:35 PM
03-09-2009 08:38 PM
I do have a curve from Verizon - the post was a quote, thought i put that! sorry for confusion!!!
03-09-2009 08:43 PM
somethingawful- here is the link for the support forums with that quote
I search the posts and try to help others with their blackberry. That is what we all do here . It is all voluntary and we all just try to help each other.
03-09-2009 08:45 PM
03-09-2009 08:48 PM