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New Contributor
dl1980
Posts: 2
Registered: ‎02-21-2013
My Device: Curve 9320

How do I Reset The Phone Unlock Code Counter?

[ Edited ]

Please help...

 

The code to unlock the phone for use on other networks has been incorrectly entered too many times. (not by me!)

 

I'm told the counter needs to be reset before a correct code can be entered.

 

Anyone know how/where this can be done?

 

It's a Curve 9320 locked to Vodafone.

 

Thanks

Dave

Hall of Famer II
sdgardne
Posts: 48,761
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: How do I Reset The Phone Unlock Code Counter?

[ Edited ]

Hi and Welcome to the Community!

Please see this helpful thread to start:

If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having BlackBerry do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:

Note, however, that this process will start with a fee...

If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.

If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.

Good luck!


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New Contributor
dl1980
Posts: 2
Registered: ‎02-21-2013
My Device: Curve 9320

Re: How do I Reset The Phone Unlock Code Counter?

Hi, many thanks for your advice.