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New Member
Skaay
Posts: 2
Registered: ‎10-15-2012
My Device: Curve 9390

How do I contact blackberry/RIM for repairs?

I've had my blackberry curve 9300 for about 10 months and my trackpad has stopped working. 

How do I contact RIM/Blackberry to get this fixed as I am still under warranty?

(I live in the uk)

Help please as I am without phone at themoment and struggling :No:

Thanks in advance.

JSanders
Posts: 87,377
Likes: 23,340
Solutions: 6,030
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How do I contact blackberry/RIM for repairs?

You contact Virgin, for warranty support.

 

RIM performs all warranty repairs through the mobile provider, so you need to call Virgin.




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New Member
Skaay
Posts: 2
Registered: ‎10-15-2012
My Device: Curve 9390

Re: How do I contact blackberry/RIM for repairs?

Virgin is a sim only plan, as my 1st blackberry broke too and they refused to fix it for me, so I bought another blackberry myself from Argos.

Thanks though :smileyhappy:

JSanders
Posts: 87,377
Likes: 23,340
Solutions: 6,030
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How do I contact blackberry/RIM for repairs?

Argos? Then they should support it.

 

If Argos is not an authorized retailer, you might be stuck without a warranty.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code