03-18-2013 04:36 AM
it's my first time using a Blackberry phone so please bear with me ^_^
i just bought a brand new BB curve 9320 and I'm having trouble figuring out if my battery's charging or not.
Before I charged it, the battery was all drained up so I can't turn on my phone to see the battery indicator. When I charged my phone, the red light showed up for about 10 seconds then the "battery with the lightning bolt" appeared on the screen. Then afterwards, the "battery with the X" appeared and it has been like that for several minutes.
Is it charging or not? :/
03-18-2013 02:15 PM
Welcome to BlackBerry Support Forums
Normally while Charging our BlackBerry , a Battery with a lightning bolt appears on our homescreen .
But what you described it genarally happen if our BlackBerry battery completely drained out or if the problem is within our device itself. As your device is a new one and you just bought it , it should not have happened . Can you confirm if you're still having problem with charging ?