11-20-2012 01:18 PM
I have a BB curve 9330 and I think it may have a virus. I made the mistake of downloading Skype and as soon as I did my BB shut down and I have not been able to turn it on since. I bought a new battery thinking that was it but nope. I tried plugging it into my pc for BB desktop and I actually got a blue error screen on my pc. I can't turn it on to make any adjustments. I miss my BB :-( any suggestions?
11-20-2012 01:21 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, attempt to remove what you installed.
Good luck and let us know!
11-20-2012 01:28 PM - edited 11-20-2012 01:29 PM
1. There is no virus for BlackBerry. None. No, none.
2. Follow sdgardne's suggestion,go to Options > Advanced > Applications and delete the Skype app.
(of, if you're on OS7, it would be Options > Device > Application Management, and delete Skype.)
Skype should work well on your 9330 model if you are on Verizon.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
11-20-2012 01:37 PM