Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Member
Posts: 1
Registered: ‎01-05-2013
My Device: Curve 9360
My Carrier: Vodafone

How to stop the software update

The software update of my Curve9360 has started automatically and is blocked at 9% since a very long time, while the blackberry is hot and I can't exit in any way. How can I stop the process?

 

I've tried to take off the battery, but when I put it inside and start the device, the screen appears always with the software update at 9%.

 

I've also tried to connect the blackberry to the PC to use the Desktop Manager, but the Desktop Manager can't connect to the Blackberry which is still at 9% of the process and is getting more and more hot!

HELP ME :No:

Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: How to stop the software update

Try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________