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BlackBerry® Curve™

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New Contributor
mrmartinlaw
Posts: 7
Registered: ‎09-09-2013
My Device: Curve 9320
My Carrier: 3

Huge curve 9320 problems

My Blackberry curve has started playing up. It randomly displays "battery too low for radio use" even when its fully charged and I have no choice but to manually turn the connections back on and sometimes that don't even work so I have to call 999/911 and quickly disconnect just to have my radios back on. Also sometimes when I take a picture (mostly with flash on) my Blackberry just restars itself (even on a full charge). I have tried a few things to narrow down the possible causes (1) Removed media card = fail (2) battery pull = fail (3) Software update = fail (4) start Blackberry in safe mode = fail and (5) entered the engineer screen to view hardware info; I noticed the battery health was 90% so I figured this shouldn't be too much of a problem it just means it will not last as long right. I also inspected the Blackberry for signs of water damage to which there are none. I took the Blackberry apart as I felt confortable doing this as I have done many phones before and I was suprised to see how much dust was inside so I figured it could be a short circuit somewhere near the flash or something, so I cleaned it all out carefully and inspected the motherboard for damage (there was none) I put it all back together and It was working for 20-30 minutes I was taking pictures with the flash on and it was fine. Next morning I got up and tested it and took a picture and it restarted. I am at the end of my tether with this device as this is the second 9320 I have owned and both did the same "battery too low for radio use" thing when the battery was full. I'm starting to loose faith in Blackberry. As much as I love using a Blackberry device I am not looking forward to. Waiting 4 more months for my upgrade and putting up with this. Please, if anyone knows how to fix this or has any advice other than buying a new phone then please help me. The device is obviosly out of warrenty now so that's not an option. Seems to have been perfectly timed :smileysad:. Thanks
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Hall of Famer II
sdgardne
Posts: 47,608
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Huge curve 9320 problems

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
mrmartinlaw
Posts: 7
Registered: ‎09-09-2013
My Device: Curve 9320
My Carrier: 3

Re: Huge curve 9320 problems

Does the charger have to remain connected throughout this entire process? And after step 5. Do I still have to have it plugged in? Please can you be more descriptive so I get this right first time.

Thank you
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Hall of Famer II
sdgardne
Posts: 47,608
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Huge curve 9320 problems

As it states, before step 1 -- "throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger". So, with that, your answers are "yes" and "yes".

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
mrmartinlaw
Posts: 7
Registered: ‎09-09-2013
My Device: Curve 9320
My Carrier: 3

Re: Huge curve 9320 problems

Thanks. I will try this & post results
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New Contributor
mrmartinlaw
Posts: 7
Registered: ‎09-09-2013
My Device: Curve 9320
My Carrier: 3

Re: Huge curve 9320 problems

I can confirm that your suggestion did not work for me. I followed every step properly too :smileysad:. Have you got any other reccomendations?
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Hall of Famer II
sdgardne
Posts: 47,608
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Huge curve 9320 problems

OK...so, as far as I can tell, you did the 4h15m process...which is only the first half of that post. The second half of that post contains more that you should now try.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
mrmartinlaw
Posts: 7
Registered: ‎09-09-2013
My Device: Curve 9320
My Carrier: 3

Re: Huge curve 9320 problems

Yeah I am seeing my friend tomorrow and she has a 9320 so I will be able to try and replicate the fault and determine what is the problem. I will report back to help other users. Thanks
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