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BlackBerry® Curve™

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New Member
Posts: 1
Registered: ‎06-06-2011
My Device: Curve
My Carrier: telus

I am new to Blackberry

I got my blackberry 2 weeks ago and it keeps hanging up when Im on the phone with someone if someone messages me. I wondering this is because of setting I need to change.

 

Thanks

Forums Veteran I
Posts: 1,898
Registered: ‎02-23-2011
My Device: Curve 8520 OS v5.0.0.681
My Carrier: Orange UK

Re: I am new to Blackberry

Hi

 


jodi1994 wrote:

I got my blackberry 2 weeks ago and it keeps hanging up when Im on the phone with someone if someone messages me. I wondering this is because of setting I need to change.

 


This is not normal behaviour for the BB. Firstly try the battery pull as follows

 

The Blackberry is designed to be reset by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2.

See if that resolves the problem.

 

If not and assumming your BB is brand new with warranty, I suggest you perform a backup using Desk Top Software http://us.blackberry.com/apps-software/desktop/

and then requesting a replacement under the warranty. You can use the backup to restore to the replacement device.

 

Blackberry Best Advice - Back-up weekly

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