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BlackBerry® Curve™

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New Contributor
chloewilliams
Posts: 4
Registered: ‎10-12-2012
My Device: Curve 9360

I bought an app but its not working!

I bought the pocket dictionary app pro for £2 but now it's installed, its gone straight to the unistalled section on my blaackberry app world and won't let me reinstall it. I've paid for it but its not working. Any suggestions?:smileysad:

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: I bought an app but its not working!

Hello chloewilliams

 

Welcome to BlackBerry Support Community Forums

 

First  Clear your App World Cache for that :

 

Open App World  >  Go to My World > 

 

 

  • Keyboard based – Hold down the ALT key and then press RST
  • For Touch Screen Only BBs -- Hold the num-lock  button so it locks and then press, in sequence 3, then 4, then (

KB24714 How to clear the BlackBerry App World cache

 

App World shall Close

 

Please Perform a Battery Pull Restart like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.

 

After that please have a try and see if it allow you the Install option.

 

 

Prince

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New Contributor
chloewilliams
Posts: 4
Registered: ‎10-12-2012
My Device: Curve 9360

Re: I bought an app but its not working!

Thankyou for replying, where is the reset button?

Chloe

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New Contributor
chloewilliams
Posts: 4
Registered: ‎10-12-2012
My Device: Curve 9360

Re: I bought an app but its not working!

And how do I clear the cache thing?

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: I bought an app but its not working!

Hello cholewillams

 

 

Please go through the post there is no reset button to clear App World Cache.To Clear App World Cache :

 

On your BlackBerry Device - Open App World - Go to My World  - ( Keyboard based  ) On that Screen  Hold down the alt  key and then press R then S then T.

 

It will Clear App World Cache and App World will Close then do a Battery Pull Restart as mentioned above,Then see Reinstall option is there or not.

 

 

Prince

______________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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