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BlackBerry® Curve™

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New Contributor
arnold3110
Posts: 3
Registered: ‎04-21-2013
My Device: curve 9380

I can't make a call

Hi.,I am using bb curve 9380 and I can't make a call or check balance. When I am checking balnce it says; "supplementory servive error" and when making calls, it says; "no servive currently available". Your help will be appreciated.
Hall of Famer II
sdgardne
Posts: 49,100
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: I can't make a call

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB03448 Network status indicator shows "SOS" on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
arnold3110
Posts: 3
Registered: ‎04-21-2013
My Device: curve 9380

Re: I can't make a call

I did check but they r nt helpful. Internet is working but can't and network Is also available n visible with full bars n caps.
Hall of Famer II
sdgardne
Posts: 49,100
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: I can't make a call

What? I can't quite understand that post...can you try again please? Who is "they"? And what is "n"?

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
arnold3110
Posts: 3
Registered: ‎04-21-2013
My Device: curve 9380

Re: I can't make a call

Oh, I was saying the network bar is full and the BiS is activd but I can't make a call.
Hall of Famer II
sdgardne
Posts: 49,100
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: I can't make a call

OK...thanks.

Well, there are 10 different steps in that KB to try and resolve your issue...did you try any of them? Plus, at the end of those steps, there remains the usual process -- contacting your mobile service provider for formal support. After all, it's their network with which your device is having troubles, isn't it?

Anyway, if you haven't tried anything in that KB yet, then I suggest you do so. If you have tried them but they did not help the situation, then I suggest you ring up your mobile service provider for formal support.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
duanep01
Posts: 1
Registered: ‎04-22-2013
My Device: 9300

Re: I can't make a call

Hi I have a 9300 and have the same problem I have spoke to my service provider and thay say the sim is fine I can use the internet and bbm just not make and recive calls or text can u help me ??
Hall of Famer II
sdgardne
Posts: 49,100
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: I can't make a call


duanep01 wrote:
Hi I have a 9300 and have the same problem I have spoke to my service provider and thay say the sim is fine I can use the internet and bbm just not make and recive calls or text can u help me ??

Hi and Welcome to the community!

 

I don't know...I can try. Please scroll up to post 2 of this thread. Open and read that KB, attempting the various things it recommends.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code