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BlackBerry® Curve™

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New Contributor
Matt-Canavan
Posts: 3
Registered: ‎01-12-2013
My Device: Blackberry curve 9320
My Carrier: O2

I can't view pictures in a certain folder

I had put photos into a folder and my phone went dead, when I charged my phone I was unable to view the photos i side that folder, when I go inside the folder it just comes up a picture of a blue sky and green hills, and when I select to view the photo the picture of the sky and hills comes up and when I click again it says unable to display file, I have took the battery out of my phone several times and I still can't view the photos need help! I don't know what else to do
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: I can't view pictures in a certain folder

Hello Matt-Canavan and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue with your media folders.

 

Are the photos being saved to the media card or to your device memory? Are these photos you took or ones you downloaded? 

 

What software version is your Curve running? 

-HMthePirate

 

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New Contributor
Matt-Canavan
Posts: 3
Registered: ‎01-12-2013
My Device: Blackberry curve 9320
My Carrier: O2

Re: I can't view pictures in a certain folder

They are pictures I have taken and are being stored on the device memory I think the software version is v7.1.0.398
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