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fceretti123
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fceretti123
Posts: 2
Registered: ‎10-15-2012
My Carrier: Vodafone

I cannot hear the voice

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‎10-15-2012 03:33 AM

I have a problem with my bb 9360. When I call, or receive a call, I cannot hear the voice of the other person. But the other person can hear my voice.

 

Can anyone help?

 

thanks

F

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SmoothRider
Posts: 2,463
Registered: ‎04-01-2008

Re: I cannot hear the voice

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‎10-17-2012 11:19 AM

Hello fceretti123, 

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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