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BlackBerry® Curve™

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JSanders
Posts: 84,057
Likes: 22,856
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Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I cant restore my data from blackberry protect

That';s fine, Protect does not work on Enterprise.

 

 




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New Contributor
ibrahimshetayah
Posts: 9
Registered: ‎10-15-2012
My Device: curve 9300
My Carrier: Mobinil Egypt

Re: I cant restore my data from blackberry protect

so now what shall I do ?? I've tried everything 

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JSanders
Posts: 84,057
Likes: 22,856
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I cant restore my data from blackberry protect

You can try uninstalling, rebooting and re-installing BlackBerry Protect... that might help.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
ibrahimshetayah
Posts: 9
Registered: ‎10-15-2012
My Device: curve 9300
My Carrier: Mobinil Egypt

Re: I cant restore my data from blackberry protect

I've done all of this, I also tried upgrading the whole mobile software :smileyfrustrated: but it is not working also

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JSanders
Posts: 84,057
Likes: 22,856
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I cant restore my data from blackberry protect

OK, see I don't know what all you have done, no way of knowing and without you telling us here that information it's quite a waste as we will likely take you back trough all of the same steps yet again.

 

Let me suggest you call your mobile provider. If they cannot resolve it, please ask them to escalate this issue to RIM level tech support.

 

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.