04-19-2013 02:20 PM
I have blackberry curve 9360 .. and i had BBM 6.2.0... and i got a msg to upgrade my bbm to BBM 7.1 and i did upgrade it but it didn't work so i deleted it to reinstall the old one but i found that i can only download bbm 7 .. tell me please ASP what i can do ? :\
04-19-2013 02:50 PM
Welcome to BlackBerry Support Forums
First On your Homescreen Go to Options > Device > Application Management > locate and delete BlackBerry Messenger from that list . When its done perform a battery pull reboot .Remove the battery while your device is Powered On. wait for a min then reinsert it back. your device may take a long reboot in this manner.
KB10040 :How to view or remove installed application on a blackberry smartphone
Now if you want to reinstall BBM7 then from your BlackBerry browser browse to www.blackberry.com/bbm .
Or if you want a previous version like BBM6.2 then from your BlackBerry browser browse to http://mobileapps.blackberry.com/devicesoftware/en