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MrTenderTouch
Posts: 1
Registered: ‎09-22-2008

I have a 8320 & keep loosing my call log and text & blackberry messages

I have had a 8320 for quite some time, and up untill recently I started loosing my call log and text & blackberry messages...  I look at my phone and I see the hour glass spinning slowly then when it stops..  All my call logs & messages are gone except for messages I had marked as saved!!!   I have had the phone in for the software to be checked and everything was re done but i still have the problem almost once or twice a week?????  Anyone has an idea whats going on??
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Contributor
JaguarXJ7
Posts: 15
Registered: ‎09-23-2008

Re: I have a 8320 & keep loosing my call log and text & blackberry messages

Most likely a memory related issue; how much free memory do you have?

 

Go To > Options (from main screen) > Status ...... thrid line down File Free ......... what does it say?

 

Does this problem go away for a bit after a reset (battery pull while BB is powered on)?

________________________

Regards,

Jag :smileyhappy:
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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Carrier: grameenphone

Re: I have a 8320 & keep loosing my call log and text & blackberry messages

You're facing memory constraints in your device. Perform the following steps -

  1. Give a soft reset by removing the battery for 30sec.
  2. Check how much memory is free in your device to Options -> Status -> Free Memory. To view all the database size go to Option -> Status -> click Menu button then select Database Sizes
  3. Delete less frequently used application. To delete go to Options -> Advanced Options -> Applications -> highlight the application you want to delete -> click Menu and select Delete
  4. If you stored your picture in device memory them move them to your media card

 

Check the below Knowledge Bases -

 

How to qualify low memory situations on the BlackBerry smartphone

 

How to maximize free space and battery power on the BlackBerry smartphone

 

Call and SMS logs disappear when BlackBerry smartphone is low on memory

tanzim                                                                                  
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