10-09-2012 03:57 PM
I have a problem with my blackberry 9360, I bought it last 2months, and now when I use video camera or camera I saw a red and blue line. Can someone help me with this issue?
10-12-2012 08:24 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo