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New Contributor
Enderzaman
Posts: 6
Registered: ‎01-21-2013
My Device: Blackberry Curve 8520
Accepted Solution

I have a very big problem!

Hi all,

I have a problem with my BlackBerry 8520 the problem is that there is no Browser well there is if I hold the home button in but when I open it is says "You device does not currently have any Browser Configuration Service Book Entries. Please contect your service provider to enable the Browser on your device" Witch I have done. And they have not helped at all I am with Vodacom. Please reply with very clear detail on how to fix this.

 

Thanks

Kelvin

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: I have a very big problem!

Hi Enderzaman

 

 

Welcome to BlackBerry Support Forums

 

 

You may have to call your Carrier and add BlackBerry Internet services on your account which will push those Browser service book to your device , Also go through this Knowledge Base article :

 

KB03710 : The Internet Browser icon does not appear on the BlackBerry smartphone.

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New Contributor
Enderzaman
Posts: 6
Registered: ‎01-21-2013
My Device: Blackberry Curve 8520

Re: I have a very big problem!

I have activated BIS

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: I have a very big problem!


Enderzaman wrote:

I have activated BIS


Ok if you already activated BIS then try those steps in a sequence :

 

1- Register your Handheld .

  • KB00510  : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a registration message comes for each email you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back 

 

Try it and let us know.

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New Contributor
Enderzaman
Posts: 6
Registered: ‎01-21-2013
My Device: Blackberry Curve 8520

Re: I have a very big problem!

Still didnt work I dont know what to do

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: I have a very big problem!


Enderzaman wrote:

Still didnt work I dont know what to do


Hi Enderzaman

 

Have you performed all those steps in a sequence and did you recieve those registration messages on your message box ? 

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New Contributor
Enderzaman
Posts: 6
Registered: ‎01-21-2013
My Device: Blackberry Curve 8520

Re: I have a very big problem!

Yes I have...
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: I have a very big problem!


Enderzaman wrote:
Yes I have...

So you recieved all registration messages but still unable to Browse , Can you confirm if that is a used device or a new one ?

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New Contributor
Enderzaman
Posts: 6
Registered: ‎01-21-2013
My Device: Blackberry Curve 8520

Re: I have a very big problem!

It is used.
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: I have a very big problem!

Hi Enderzaman

 

 

                      If it is used then have you performed those steps that need to be taken after purchasing a previously owned device ? So I prefer you should do a full backup of your device using BlackBerry Desktop Software,for that check this KB :

 

KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone.

 

Try it and see if that helps in resolving your issue.

 

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