01-21-2013 12:29 PM
I have a problem with my BlackBerry 8520 the problem is that there is no Browser well there is if I hold the home button in but when I open it is says "You device does not currently have any Browser Configuration Service Book Entries. Please contect your service provider to enable the Browser on your device" Witch I have done. And they have not helped at all I am with Vodacom. Please reply with very clear detail on how to fix this.
Solved! Go to Solution.
01-21-2013 12:48 PM
Welcome to BlackBerry Support Forums
You may have to call your Carrier and add BlackBerry Internet services on your account which will push those Browser service book to your device , Also go through this Knowledge Base article :
KB03710 : The Internet Browser icon does not appear on the BlackBerry smartphone.
01-21-2013 12:54 PM
I have activated BIS
Ok if you already activated BIS then try those steps in a sequence :
1- Register your Handheld .
2- Resend your Service Book
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
Try it and let us know.
01-21-2013 01:19 PM
Still didnt work I dont know what to do
Have you performed all those steps in a sequence and did you recieve those registration messages on your message box ?
01-21-2013 01:46 PM
Yes I have...
So you recieved all registration messages but still unable to Browse , Can you confirm if that is a used device or a new one ?
01-21-2013 02:27 PM
If it is used then have you performed those steps that need to be taken after purchasing a previously owned device ? So I prefer you should do a full backup of your device using BlackBerry Desktop Software,for that check this KB :
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone.
Try it and see if that helps in resolving your issue.