07-24-2013 08:31 PM
07-30-2013 02:04 PM
Hello Bethjadehughes3 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having difficulty setting up your BBM.
Are you connected to a Wi-Fi network or are you using your BlackBerry Internet Service data?
Do the other apps work, just not BBM?
Have you confirmed with your mobile service provider your BIS plan is active and includes BBM access?