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Camilo-H
Posts: 1
Registered: ‎06-05-2013
My Device: Blackberry Curve
My Carrier: Tigo

I need help ! - Necesito ayuda.

Hello,
I need help, I'm on vacation in Germany and since last week my BB is failing'' Uncaught application '' appeared early, days after the only thing that appeared was'' Error 523 - Restart'', after that eh not been able to use my phone completely.


Please help.

 


 

Hola ,
Necesito ayuda , estoy de vacaciones en alemania y desde la semana pasada mi BB esta fallando al comienzo aparecia '' Uncaught application'' , dias despues lo unico que aparecia era '' error 523 - restart '' , despues de eso no eh podido utilizar mi telefono por completo.


Por favor , ayuda.

 

 

Saludos,

Kind Regards, 

Camilo

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JSanders
Posts: 85,115
Likes: 23,017
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I need help ! - Necesito ayuda.

http://www.blackberry.com/btsc/KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone



 

You might be able to fix it in this manner:


1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.

BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
Just select the appropriate device model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

*****************
IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:

Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
or download BBSAK http://bbsak.org/download.php

If JL_Cmder does not work, you can try this:
KB10144, http://www.blackberry.com/btsc/KB10144
and this: KB20371 http://www.blackberry.com/btsc/KB20371

Additional information:
Article ID: http://www.blackberry.com/btsc/KB10144
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader




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