Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
jmiller1228
Posts: 5
Registered: ‎08-18-2008
My Device: Not Specified

IMAP Sync not working (unread marks)

We have a number of users that are set up with GMail as a personal email address on their blackberry.  If you read an email on the blackberry or delete an email on the blackberry it will sync that to GMail and the message will be read or deleted.  If you delete from GMail it will eventually get ride of it from the blackberry. 

 

We are still having two big issues though.  If they read an email (through GMail) before it gets to the blackberry then it never gets on to the blackberry.  Also, if you read an email in GMail it never marks it as read on the Blackberry.

 

We are in the process of switching from Lotus Notes to Google Apps so this is causing a lot of problems.  I know there is a google app for reading the emails, but that will not work if you don't have a data connection.  

 

Thank you for you help.

 

John Miller

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: IMAP Sync not working (unread marks)

I think the problem is that you are not setting gmail to leave a coy of the mail on the server.

Which ever device get it first, it's acknowledged as delivered. Go into a users account and change the settings, and try it.

Let us know how it works!

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
jmiller1228
Posts: 5
Registered: ‎08-18-2008
My Device: Not Specified

Re: IMAP Sync not working (unread marks)

I don't see that setting in GMail.  GMail is not getting the mail via IMAP.  GMail is the mail account and the blackberry is pulling the email via IMAP.  When a change is made on the blackberry it is done on the web interface.  It is more things on the web interface not making a change on the blackberry.  Such as reading emails on the web interface not marking them as read on the blackberry.  I can kind of see why emails are not coming through if they are read on the web interface because the blackberry is not picking them up as new.  I wish the blackberry checked more often.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: IMAP Sync not working (unread marks)

The setting I was referring Gmail  settings - forward POP and IMAP

Pop dowload: option 2

Thanks!

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
jmiller1228
Posts: 5
Registered: ‎08-18-2008
My Device: Not Specified

Re: IMAP Sync not working (unread marks)

Pop is disabled.  Imap is set to Enable.  There is no forward set.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: IMAP Sync not working (unread marks)

I'm sure somone else on the forum will be able to help you.

Sorry!

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
jmiller1228
Posts: 5
Registered: ‎08-18-2008
My Device: Not Specified

Re: IMAP Sync not working (unread marks)

Thank you for your input.  I hope someone can figure it out.  Thanks again.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: IMAP Sync not working (unread marks)

One more question,

Your BB devices are all BES is that correct?

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
jmiller1228
Posts: 5
Registered: ‎08-18-2008
My Device: Not Specified

Re: IMAP Sync not working (unread marks)

Yes they are all connected to the BES.  The IMAP for GMail is in addition to that.  We are in the process of moving from Lotus Notes (with the BES) to GMail, but as of right now all of them are still active on the BES.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: IMAP Sync not working (unread marks)

You would know better than I exactly what you are looking for, I have been searching the Knowledgebase

using variations of  "Unable to sync email messages imap" and I think we are pretty close to your problem.

I just lack the expertise. Go up to support and try some searches.

It's worth a try!

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter