Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Member
Posts: 1
Registered: ‎05-29-2013
My Device: Curve 8530
My Carrier: 6079727828

IT Policy and Firewall

Good evening. I have a Blackberry Curve 8530. I am trying to use it as a PDA only. I am not able to install and setup ePocrates and Skyscape for my medical reference apps. The message that I keep receiving is; "The application EpocratesApp has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT policy", the same occurs when I try to finish installing / updating with Skyscape. Any help would be appreciated.

Highlighted
Guru II
Posts: 19,939
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2252; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: IT Policy and Firewall

The device may have a leftover IT policy on it. You'll want to remove that by resetting the device to factory defaults. Follow the instructions for using Desktop Software to do that here:

http://www.blackberry.com/btsc/KB18998
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!