Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
Contributor
fkaufman
Posts: 12
Registered: ‎08-25-2008
My Device: Curve 8900

Inconsistency amongst BB-s configured the same way on the same network

We have 12 Blackberry units at our office, all connected to the same BES and activated on the Rogers network with the same data plan.

4 of the BBs are supposedly identical Curve (8310) units (purchased at the same time). They all function correctly, messages and emails flow back and forth, Internet acces is fine.

They were all running OS 4.2.2.163

In the "Manage Connections" section under "Services Status" both Voice Services and BlackBerry Internet Service show 'Connection: Mobile Network' on all 4 units.

However, the third item, BlackBerry Enterprise Server shows 'Connection: Mobile Network' on 2 of the units and 'Connection: not connected' on the other 2.

Moving the SIM card between the units makes no difference, it is always the same 2 that shows 'not connected' .
Upgrading OS to 4.5.0.55, made no difference.

Rogers tech support was no help in explaining the discrepancy, the answer we got was "as long it works, don't worry about it."

This just doesn't make any sense and I would like to have them to be consistent. Any and all ideas would be greatly appreciated.

Frank