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New Member
mandiec
Posts: 1
Registered: ‎08-31-2012
My Device: curve 8520
My Carrier: orange

Initialization failure

Over the last 24hrs my phone is saying initialization failure and I am unable to connect to my service provider or my wireless network.

I have updated it, rebooted it and removed the battery and sim cards but still nothing.

Has anyone any other suggestions?

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Hall of Famer II
sdgardne
Posts: 48,078
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Initialization failure

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


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New Contributor
gread
Posts: 2
Registered: ‎01-18-2012
My Device: bold 9000
My Carrier: claro

Re: Initialization failure

Same problem with 9790, sended it to three diferent repair centers and nobody knows how to fix it..."Initialization Failure / SOS"
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