Actually, it is much worse than that - but I suspect the fault is with the so-called "service-provider" who is/are orange/EE.
See below:
What’s wrong with my BlackBerry 9320, & the supposed service that comes with it.
Bought @ “EE” (formerly “Orange”) in the Mall, Walthamstow, on 14th November 2012, for £132.89.
1] I am supposed to be able to access e-mail.
I cannot. I have had (an utterly useless) special email account created by “orange”, which has nothing in it, & which I do not want or need I have my own email account [ fledermaus@dsl.pipex.com ] which I am completely unable to reach. So far, every attempt to open an access to this account has failed.
2] I may or may not be able to access the internet ….
On the phone itself, is a message, from BlackBerry including an option for learning how to use the phone, including internet access. Every attempt, so far, to open this facility has failed, with a rejection message appearing on the phone.
3] BlackBerry Apps are supposed to be enabled on the phone, for which I am paying £5 a month. Every attempt, so far to enable “maps” has failed, or, at best, only partly succeeded.
4] The ring-tone is very quiet. I have set it on (as far as I can see) the loudest setting, but in normal use, on the street, I still cannot hear it “ringing”, unless I have the phone in my shirt-pocket.
5] I have no idea at all what tariff I might be paying for email & internet access, assuming that I can ever get them working.
6] I would appreciate an explanation of ALL the available PAYG tariffs, including my own, very old one.
6] When I first bought an “orange” network phone, I opened an account with username & password. But my phone was a very basic model [ Nokia 2610 ], so I never had cause to use this facility, which I now need. But I cannot remember my USERNAME (NOT the password – see note @ end.) – however, there is no facility to get “into” the system to either close, or re-activate the account. Furthermore, it appears that “orange/EE” do NOT HAVE an email address to which difficulties of this sort can be addressed.
There is only the interminable voice-over phoning.
For a modern communications company NOT to have an e-mail access for customers is simply not acceptable custom & practice in 2012!
7] I appear to have a facility called “BlackBerry Messenger”. What use is this & how does it work? (Does it work?)
Note:
Is $Username of the format:
Firstname Lastname / Firstname.Lastname/Firstname_Lastname/
First(short)name Lastname/First(short).Lastname/ etc …… ?
The number of possible combinations is quite large.
HELP!
