Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
- KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Beyond that, your next steps would be much more drastic...and will require that you a) have plenty of time available and b) take a full backup of your device so that you can restore it after.
But, let's wait for the results of Safe Mode first...
Good luck and let us know!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | ||
|
Is the daughter's phone also a BlackBerry? 8520?
1. If any post helps you please click the 
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
