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New Contributor
Digu
Posts: 7
Registered: ‎10-22-2012
My Device: Blackberry Curve 9300

Re: Internet Browsing

I tried your suggestion, but I am still getting the same error msg.

JSanders
Posts: 86,468
Likes: 23,183
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Internet Browsing

Try these additional instructions:

1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.





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New Contributor
Digu
Posts: 7
Registered: ‎10-22-2012
My Device: Blackberry Curve 9300

Re: Internet Browsing

I tried your suggestions and I have got an sms and email in inbox that my BB device has been registered. But I am still unable to access internet through browser. The vodafone customer team had also tried sending service books earlier, but the issue was not resolved. I am not sure what to do now?

JSanders
Posts: 86,468
Likes: 23,183
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Internet Browsing

Call Voda and ask them to ESCALATE this issue up to RIM's level two tech support.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code