BlackBerry® Curve™

[BBM1026]

I need to find out if my Blackberry PIN# or IMEI has been suspended. It hasn't been working for a month (it worked well for the first 4 months) no BBM, no Internet.

Can I contact them to know for sure?

[JSanders Resident Expert]

Your carrier will be able to tell you, or transfer you direct to RIM tech support.

There is no way to call direct. Well, there is, but it is a pay-per-incident support line.

Of course, if you want to troubleshoot the PIN to see if it is working, we can do that right here.

But you will need to call your carrier which has your BlackBerry Data service account to receive free technical support by phone.

[JSanders Resident Expert]

And, by the way, I tried pretty hard to assist you in this thread:

http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8300/My-internet-and-BBM-is-not-w...

Just a tip, your assistance in answering questions is VITAL to getting good assitance from the kind and helpful volunteers at this forum. I gave up.

Good luck.

[BBM1026]

I know, I had no clue what IT policy was, when I found out there was none I answered but I guess my post dropped too low.

So my carrier is Bmobile in Trinidad, it's an unlocked and unbranded 8320 that I am using on their network. They advised they do not now what the problem is so I do not know where else to turn to. They cannot tell me if its even suspended. Who can I call then, Tmobile? As they are usually the 8320s?

[JSanders Resident Expert]

Tmobile did not sell unbranded 8320 devices.

You likely got a preproduction model or a device that has been locked since.

As I've explained, you really DO need to call your carrier and explain that you need BlackBerry Technical Support level, not the carrier support.

They will transfer you and you will be on the phone with RIM people.

Unless you want to pay for it.

[JSanders Resident Expert]

Hey, and I know it is upsetting and hard to determine what the heck is going on with it, but consider this: You purchased a device, with no warranty, used with no idea where it came from, unbranded.

Compare this to buying a car from a guy off the side of the street. You get home and it works well for a few months until you realize the old saw dust in the transmission starts grinding. You can't very well drive that device back to GM or Ford and say "fix it!", that's not likely going to happen, it is?

[BBM1026]

No, I don't think you understand.

I knew very well that is was used, just didn't want to go through the hassle of returning etc. I have no clue if its really suspended or if its a software problem. My carrier cannot help me. In fact, no one can give me any definite answers. If it is really suspended, I will consider getting a new one, if its not suspended then there must be some logical way to fix it.

Just need some sort of confirmation of what is wrong.

[BBM1026]

I will try your first option and call Bmobile in the morning and ask for the BB support and see what they say. I've heard of the preproduction units, but I thought they came automatically data locked. This one worked for 4 months (God knows how much longer before with the previous owner) then stopped. Wierd I say!

[JSanders Resident Expert]

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BBM1026 wrote:

I will try your first option and call Bmobile in the morning and ask for the BB support and see what they say. I've heard of the preproduction units, but I thought they came automatically data locked. This one worked for 4 months (God knows how much longer before with the previous owner) then stopped. Wierd I say!

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I have no idea what that ^^ means.

The device could have been reported stolen, lost or whatever, and finally the database caught up with your device.

I have no idea. It's all speculation.

But calling your carrier is the way to go get RIM tech support for free unless you're willing to pay for it.

Good luck with it all.

[BBM1026]

Sauders, you've been very helpful. Automatic data locked is how I received a previous BB bought from Amazon. My carrier said it was probably the premods. It started off and will always be data locked and will only work as a normal phone. So I called them last night, gave them the PIN# and they advised within 30 min they would call me back .... I'm still waiting 1 day later. What is the "pay line"?