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Visitor
amirellahi
Posts: 1
Registered: ‎08-08-2012
My Device: 8530
My Carrier: vodafone

Issue in BB 8520 curve

Hi,

 

 I have bb curve 8520 and yesterday i was updated my mobile software via usb but  in mid of updation i disconnected my mobile and after that i am not able to dial and receive calls from phone . Every time when i unlocked my phone , i am getting different types of errors. Errors details are given below.

 1:  Uncaught exception: Application net_rim_bb_addressbook_app(393) is not responding; process terminated.

 2:  Uncaught exception: Application Registry.wait for(0x7c802477365c3985)timeout.

  

  Pls suggests , so that i  will use my cell in proper manner.

 

Thanks & Regards.

Aamir Elahi

India.

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Issue in BB 8520 curve

Hi and Welcome to the Community!

 

I believe you need to re-do the OS load onto your BB...disconnecting it during the prior session could have left it incomplete.

 



At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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