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New Contributor
aryansr0145
Posts: 6
Registered: ‎09-12-2013
My Device: Curve 9300 OS 6.0 Bundle 2342
Accepted Solution

Issue with BBID update

Hi,
I am using curve 3G 9300 running on v6.0.0.526 platform 6.6.0.195. Since the last few days whenever I try to open apps like blackberry app world or bbm I get a dialogue box saying it require the latest version of blackberry ID and when I click on update the, it says there is no compatible version of blackberry ID available at this time. I have tried battery pull and security wipe too but the problem is still unresolved. I am not able to use app world and bbm due to the same. Kindly help me out.
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Issue with BBID update

Hi aryansr0145

 

Welcome to BlcakBerry Support Forums

 

First locate an area where you have a strong Data coverage , then from the home screen of the BlackBerry, Select > Options >  Third Party Applications  > BlackBerry ID > ON that screen press the Menu key > Click on Update .

 

Try it again and see if that helps.

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New Contributor
aryansr0145
Posts: 6
Registered: ‎09-12-2013
My Device: Curve 9300 OS 6.0 Bundle 2342

Re: Issue with BBID update

Hi prince2012

Thank you for the support but I cannot find blackberry id in third party applications.

Only 3 options are given there:
1) Personalisation and privacy for BBM
2) Personalisation and privacy for Blackberry world
3) Personalisation and privacy for twitter

I have also tried deleting the blackberry ID and reinstalling it, also I have tried changing the APN to 'Internet' but nothing is working.
JSanders
Posts: 87,327
Likes: 23,335
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Issue with BBID update

Try this, using your BlackBerry browser, go to www.blackberry.com/appworld and click on the download to install and update your AppWorld. That will update your BBID as well.

 

 




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New Contributor
aryansr0145
Posts: 6
Registered: ‎09-12-2013
My Device: Curve 9300 OS 6.0 Bundle 2342

Re: Issue with BBID update

Hi Jsanders,

I tried this thing too after your suggestion but it didn't work still the same problem persists. Kindly, help me out..
JSanders
Posts: 87,327
Likes: 23,335
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Issue with BBID update

Did it update AppWorld?

What happened when you did what I suggested?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
aryansr0145
Posts: 6
Registered: ‎09-12-2013
My Device: Curve 9300 OS 6.0 Bundle 2342

Re: Issue with BBID update

You suggested me "Try this, using your BlackBerry browser, go to www.blackberry.com/appworld and click on the download to install and update your AppWorld. That will update your BBID as well"

I downloaded appworld and no change occured it still is demanding update for BBID and when I click on download it says there is no compatible version of BBID available right now.

I am not able to use BBM and blackberry protect beacuse of this issue.
JSanders
Posts: 87,327
Likes: 23,335
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Issue with BBID update

OK, please try this:

 

  • Go to your Options > Device > Application Management.
  • Scroll to BlackBerry World and delete it.
  • Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  • Now, using your BlackBerry browser, go to www.blackberry.com/appworld and click on the download to install and update your AppWorld.

Hopefully THAT will update your BBID.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
aryansr0145
Posts: 6
Registered: ‎09-12-2013
My Device: Curve 9300 OS 6.0 Bundle 2342

Re: Issue with BBID update

Well thank you for your support but I tried that too.

I deleted blacberry ID too from application management but that also didn't work. It got updated once but after sometime the same dialogue box appeared asking me to update BBID. It is not really working. I have already tried all these things.
JSanders
Posts: 87,327
Likes: 23,335
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Issue with BBID update

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code