03-06-2013 11:26 AM
2 days ago i got an error on my phone, the JVM 545 error and i i know it has to do with an outdated software. So took my phone in to vodacom and got a software update done, but when i got my phone back and put my sim card back in i saw my BIS wasnt working. I then phoned the vodacom call centre and they told me i must register my phone on the BB wirless network again, i tried doing that but under host routing table there was no gprs for me to select. So i took the phone back to vodacom and they told me all my settings has been whipped off my phone and therefore i get register my phone or use it in any way a normal blackberry can be used and i have to get it repaired.
So i was wondering whether a software update after a jvm 545 error could cause all my blackberry settings to be whipped off my phone or is it something vodacom did and therefore should be held liable.
03-08-2013 10:55 AM
Hi and Welcome to the Community!
As a user-to-user community, there is no way we can give you any evaluation of liability. Rather, all we can provide you with is information and opinions...but formal actions and decisions will be solely yours to make.
For reference, here is the official KB on the 545 error:
I then phoned the vodacom call centre and they told me i must register my phone on the BB wirless network again, i tried doing that but under host routing table there was no gprs for me to select.
I do not know why that would matter at all...so, just in case, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! Beyond that, there is nothing more I can add...but your sole recourse remains with Vodacom, as they are your contractually required formal support channel. They of course have the ability to escalate up to BlackBerry if they need more help.
But, again, there is no way to provide you with any evaluation of liability concerns.