09-29-2008 12:50 PM
Hello there, I own a blackberry curve 8320 and after trying several passwords tu unlock my phone (password I had already stablished and unfortunately forgot) the phone started whiping. While whiping was in progress I took out the battery and then put it back on, once I did that, the phone just turned on a full white screen that says in he middle "JVM ERROR 513 RESET", after reseting, the screen appeared in the same conditions and it just won't turn off unless I take out the battery.
I also tried installing the blackberry desktop software (not the desktop manager), and loading it to the blackberry with the applications loader, but as the progress begins, there's a message that says "COMMUNICATION FAILED" or something like that, and the process ends.
I was wondering if someone could support me on what to do to fix my blackberry, or at least to know what happened to it. Thanks very much, appreciate help.
Solved! Go to Solution.
10-02-2008 11:24 PM
Where are you at?
Before proceeding, make sure that the latest BlackBerry Desktop Software is installed on the computer by completing the following steps:
For instructions on how to download the latest version of BlackBerry Desktop Manager, see KB12532.
Warning: The following procedure will erase all data from the BlackBerry smartphone. Back up the BlackBerry smartphone before proceeding. For instructions, see KB12487.
To perform a clean install of the BlackBerry Device Software, perform the following steps:
09-29-2008 01:15 PM
I've gotten this method to work a few times. You can try reinstalling the OS by doing the following:
09-29-2008 07:55 PM
Thanks for answering my question, but even though I tried what you told me, it just won't start, do you happen to know any other method??
Does anyone who read this know any other method to fix my blackberry??? Appreciate it.
09-29-2008 08:20 PM
09-30-2008 08:03 PM - edited 09-30-2008 08:04 PM
"I also tried installing the blackberry desktop software (not the desktop manager), and loading it to the blackberry with the applications loader, but as the progress begins, there's a message that says "COMMUNICATION FAILED" or something like that, and the process ends."
Did you load the DEVICE software or the Desktop software to the device? Based on your statement it looks like you don't have the Device OS .
Let us know
09-30-2008 09:13 PM
I loaded the one that can be downloaded from blackberry support page, I already had the desktop software (the one with the application loader)... I really can't tell if the the one that I donwloaded is the DEVICE software or if it is the DEVICE OS because honestly I'm new at this.... but I can tell you that it asked me to install it first on my computer and then load it with the application loader...
09-30-2008 10:18 PM
Can you tell me exactly what you downloaded? File name, ?