Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
Posts: 2
Registered: ‎12-28-2012
My Device: 8520 curve

KEYPAD NOT WORKING

Hi, I have blackberry 8520 curve and the keypad its not working. I use v5 OS and I have tried to reinstall it but still, no progress, what might be the problem?

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: KEYPAD NOT WORKING

Hi henry_lk,

 

The whole keyboard stopped working or any specific button? Is your phone encountered any damage, like, water? Did you try device reset. Try this -


When you device is POWERED ON, remove the battery for a minute, and then reinsert the battery. This make a reboot to your device which resolves minor issues with the BlackBerry device.

 

You tried reinstalling device OS...what erros you're encountering?

 

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

New Contributor
Posts: 2
Registered: ‎12-28-2012
My Device: 8520 curve

Re: KEYPAD NOT WORKING

First it was only one key "L" and now its the whole keypad and it haven't encountered any damage.

I have tried to remove the battery several times but nothing happens and it was a successful re installation, no any errors were encountered
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: KEYPAD NOT WORKING

If the error is related to software malfunction then a successful reload of OS would resolve it. But if the problem is related to hardware there is nothing to be done from your part. Take your device to an authorized service center for further checking by a technician.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit