Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
Contributor
Posts: 11
Registered: ‎05-30-2012
My Device: Curve 8520
My Carrier: OS 5

Keyboard

Hello. The keyboard of my BlackBerry 8520 is not functioning. I tried updating and downgrading my OS. But still, I end up with the same problem. I still can use my BB though but I have to press either H, L, S, and W keys. I've been through this for almost a week now, and seriously its very annoying. Can anyone help me with this? Your help is very much appreciated. :smileyvery-happy:

Hall of Famer II
Posts: 51,317
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Keyboard

[ Edited ]

Hi and Welcome to the Community!

 

What you describe could be caused by moisture damage...if there is any chance of that, then


REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

 

It may well be too late for that, but you never know.


 

Otherwise, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 


 

Failing that, you may well have a hardware problem, for which no amount of internet-distance diagnosis nor recommendation can help. Only in-hand evaluation by a qualified hardware technician can give you a proper diagnosis and estimate.


Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code