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BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎07-31-2013
My Device: Blackberry curve 9320
My Carrier: Karren


Someone help please? I got my phone wet in the rain and that broke the keypad on my blackberry. I forgot my password for my phone and now I have to enter the word blackberry but I can't because the 'e' button does t work…I've already tried to put a new battery in but it's still the same, please helppp
Hall of Famer II
Posts: 51,331
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Keyboard

Hi and Welcome to the Community!


Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.


Given what you describe, I'd deduce that your BB is now useless...but the above procedure might just bring it back to life...it's impossible to predict. Fortunately, the proper and regular backup procedures that I'm sure you've been practicing have protected the priceless data on your BB.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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