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BlackBerry® Curve™

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New Contributor
gidsim
Posts: 2
Registered: ‎12-11-2012
My Device: BlackBerry Curve 9220

Keypad not responding

Hi,

I have purchased a BB curve 9220 a few days back.

No pasword has yet been put in by me- however, the phone goes onto to lock itself automatically. I am able to get it to work by switching off and reinserting the battery.

Is this normal?

How do I overcome this problem?

KIndly advice.

Regards,

Jacob

Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Keypad not responding

Hi,

 

On the top of the device there is a lock icon which is basically a display lock feature. You may have been pressing that button accidentally.

tanzim                                                                                  
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New Contributor
gidsim
Posts: 2
Registered: ‎12-11-2012
My Device: BlackBerry Curve 9220

Re: Keypad not responding

Dear Sir,

Thank you for the suggestion.

The phone basically hangs, the display is active, keypad lights up but does not respond to any input (including "unlock" action.

Rgds

Jacob