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BlackBerry® Curve™

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New Contributor
Posts: 4
Registered: ‎02-14-2013
My Device: Curve 8520
My Carrier: Dolphin

Keys are not working

[ Edited ]

On my Curve 8520 model the trackpad is working but non of the keys are working hence I cann't receive/reject the call, open menu etc. Please help.

 

Pradeep

Hall of Famer II
Posts: 51,277
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Keys are not working

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 4
Registered: ‎02-14-2013
My Device: Curve 8520
My Carrier: Dolphin

Re: Keys are not working

Hi,

 

Thanks for your reply, I have already removed the battery and replaced after an hour also I did reset to factory setting but still the problem is not resolved.

Hall of Famer II
Posts: 51,277
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Keys are not working

Well, the next thing I'd suggest is that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

Given that you say your keys don't work, you may not be successful...but it's worth a try. It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

Other than that, any chance your BB has gotten wet? 


Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎02-14-2013
My Device: Curve 8520
My Carrier: Dolphin

Re: Keys are not working

Dear Sir,

 

As per your suggestion multiple timesI tried to start my BB in safe mode , but as I said earlier non of the keys are working including ESC key. Hence I am not able to select the safe mode. Before this behavior nothing was changed or new application was addded, it was functioning normally. Every time I uplug and plug the battery it starts booting and after that I get a message "Your last browsing session is of 0 KB" with "OK" button but since the keys are not working I am not able to press OK button.

 

Thanks

Hall of Famer II
Posts: 51,277
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Keys are not working


pradeepshirsat wrote:

 

As per your suggestion multiple timesI tried to start my BB in safe mode , but as I said earlier non of the keys are working including ESC key. Hence I am not able to select the safe mode.


As I feard, but it was worth a try.


pradeepshirsat wrote:

Before this behavior nothing was changed or new application was addded, it was functioning normally.


Hmmm...very odd then.


pradeepshirsat wrote:

Every time I uplug and plug the battery it starts booting and after that I get a message "Your last browsing session is of 0 KB" with "OK" button but since the keys are not working I am not able to press OK button.


Oh! That's new information...but I really don't know what it means as I've never seen that before.

You didn't answer my earlier question about the possibility of your BB having gotten wet?????

 


 

 

Since I deduce from your words that you can interact with your BB via your computer, you may want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code