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BlackBerry® Curve™

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New Contributor
karadza
Posts: 4
Registered: ‎12-12-2012
My Device: curve9320
Accepted Solution

LOCKED OUT OF BBM DUE TO NOT KNOWING PASSWORD OR PROMPT QUESTION

My daughter has tried to activate BBM7 on her phone -this did not work as she needed to input her password (which she has forgotten) or her prompt question (which she has also forgotten) How can we regain access to her BBM account ? Hav spent ages on the phone to Virgin who could not help and the only assistance available from BBM seem to be various email links that I do not understand as I am a complete technophobe !!! All offers of help gratefully received

Forums Veteran III
Wolf359
Posts: 3,588
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: LOCKED OUT OF BBM DUE TO NOT KNOWING PASSWORD OR PROMPT QUESTION

This happened to me today.  Head to https://blackberryid.blackberry.com/bbid/login/ from a computer, click forgot password and follow the directions.

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New Contributor
karadza
Posts: 4
Registered: ‎12-12-2012
My Device: curve9320

Re: LOCKED OUT OF BBM DUE TO NOT KNOWING PASSWORD OR PROMPT QUESTION

Thanks,seemed to have worked!

New Member
kennedycj
Posts: 1
Registered: ‎08-19-2014
My Device: Samsung Galaxy Trend

Re: LOCKED OUT OF BBM DUE TO NOT KNOWING PASSWORD OR PROMPT QUESTION

Hi please

 

assist i have forgotten my BBM id password, i know the answer to my security question but i totally forgot what format i put it in,

 

Can anyone assist please