02-01-2013 06:04 PM
Although my laptop physically connects to my blackberry curve 8520 via USB connection (evidence is the usual 'ding'), the desktop software (version 126.96.36.1994) simply stalls. ('connecting' message circling in bottom right hand corner). I've tried this on 2 laptops and with another version of the backup software (version 188.8.131.52). Each time more or less the same result - inital "ding" then nothing. Is there some setting that needs to be set in bby first?
02-02-2013 04:00 PM
Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
02-10-2013 05:54 PM
Thanks for suggestions. After several hours exploring, I believe the problem is due to a very old version of the o/s (4.X) that is incompatible with download software.
02-10-2013 05:59 PM