02-26-2013 06:51 AM
Solved! Go to Solution.
02-26-2013 07:12 AM
I received a notification from the BB app world that there is a BBM update and installed the latest version. But I was not able to install the latest BB world. Now I am not able to use BBM as it keeps asking me to key in my BB pin and when I do, the message is 'server is not available'. Don't know how to solve this issue and can't use BBM now. It's very annoying. Please help!
Welcome to BlackBerry Support Forums
Can please Clarify if you're uanble to Download BlackBerry World and having issue with BBM or just having problem with BBM , Also have you entered your BlackBerry ID or BlackBerry PIN after Installing BBM ?
02-26-2013 07:30 AM
02-26-2013 07:49 AM
If you're having issue with both then I suggest Uninstall both of those application and try to start again .First On your Homescreen go to Options > Device > Application Management > Locate and delete BlackBerry World , then perform a Battery pull restart by removing the battery while your device is Powered On. In the same way Uninstall BlackBerry Messenger also . After each uninstall reboot your device .
First from your BlackBerry browser browse or click here www.blackberry.com/appworld to download the most recent version of BlackBerry World .After Installing your device may reboot . then on your device open BlackBerry World it will prompt you to install the latest version of BlackBerry ID software . Install it and perform another reboot.
When you're done with BlackBerry World , proceed to download BBM , for that from your BlackBerry browser browse or click here www.blackberry.com/bbm to download the recent version of BBM available for your device , after reboot enter your BlackBerry ID and see if that help in resolving the error.
Try it and let us know.
02-26-2013 12:51 PM
Go ahead and let us know if you feel any trouble .
03-01-2013 10:13 AM
03-01-2013 10:58 AM
Are you not prompted to install BlackBerry ID software after Installing BlackBerry World ? Can you open BlackBerry World on your device now !
03-02-2013 02:30 AM
On BlackBerry 7 devices BlackBerry ID is deep intergrated in our device , it is the master key to many applications on your devices.On your device Homescreen Go to Options > Device > BlackBerry ID > Press the Menu key > Click on Check for Updates , if any updates are available if it will download it on your device.
As you are having multiple issue with your device please try those steps in a sequence :
1- Register your Handheld .
2- Delete and Resend your Service Book
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
Once you're done try to access BBM to see if it allows .Or have to reinstall BlackBerry Messenger application by using the same method as mention earlier.