08-26-2010 01:58 PM
Today the letter A on my blackberry 8520 stopped working completely. when pressing either the letter Q or S it will come up as Qa or Sa . . It had happened once before but it appeared to fix itself after not being used for a few hours. I have read something about moisture on other forums and I feel this may be the answer but it only affects the letter A. Does anyone have any suggestions as to what I should do?
09-01-2010 01:40 PM
Hello deano8904 and welcome to the BlackBerry Support Community Forums.
You can try reloading your BlackBerry software.
Be sure back up your device first as all data will be wiped out.
To do the reload consult KB11320
Before restoring any data, test the A key. If its still acting up, you might want to contact your wireless service provider.
09-01-2010 03:14 PM
have you tried a battery pull?
09-11-2011 01:48 PM
Did you have any luck with this problem? I have the same problem, for a brief moment it worked with the keys ‘s q, w, s and z’ but now the 'A' button isn't working at all. I have tried the battery pull, restoring the phone to factory settings (removing all media) and updating the software, but to no avail. At the same time the buttons either side of the trackball (answer, menu, back and hang-up) also intermittently fail taking ages to respond while the trackball remains functional. Any ideas?