05-30-2013 03:43 AM
05-30-2013 12:57 PM
Hi and Welcome to the Community!
First, read up here:
As to the BBID credentials, that will indeed prove a bit challenging...Start first with these please:
If the user has forgotten their BB ID credentials AND has non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to the BB ID account, then those instructions should allow recovered access to the BB ID account.