08-31-2011 03:36 PM
I have lost the ability to scroll in certain situations. I can scroll across by applications in the main screen and to the sound profile button but not within the sound profile options. The alt key will not allow me to shift to the punctuation but gives me a capital instead. Have I inadvertently changed setting somehow?
Solved! Go to Solution.
09-01-2011 12:26 AM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
09-02-2011 10:03 PM
03-16-2013 09:08 AM
It worked but I need to know what really causes it. I hate to do that everytime it stops working?
At an internet distance, the only thing that can be provided are guesses...only in-hand evaluation by a qualified hardware technician could give you a true diagnosis...but, here are my guesses:
If you truly want to run a deductive process to figure it out, then here's a process:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!