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tinkyrhian
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tinkyrhian
Posts: 1
Registered: ‎10-10-2012
My Carrier: o2

Lost info!! Help

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‎10-10-2012 11:20 AM

My daughter turned her phone on today and all her photos, music etc have gone. She shut it down and opened again but theres nothing there. Is there a way to get it back as she has sentimental stuff of her nan on there....Thank you.

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JSanders
Posts: 68,631
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Registered: ‎04-01-2008
My Carrier: Verizon • AT&T

Re: Lost info!! Help

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‎10-10-2012 11:52 AM

All from her Media Card or the device memory?

 

Only music and pictures,.. not email and messages?

 

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.



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