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New Contributor
kevans11
Posts: 3
Registered: ‎01-03-2013
My Device: blackberry curve 8520

Lost phone, wiped it using blackberry protect but have now retrieved it and cannot use it! Please help!

I lost my phone on New years eve at a party, somebody i knew luckily found and i retrieved it today.

However, while it was lost, i used my blackberry protect account to wipe it which said it was queued until the device had wireless network.

when i got my phone back tonight it connected to the wireless and so now says on my blackberry protect account that the wipe was successul. 

I have pulled the battery out and put it back in several times but all it does is come up with the blackberry symbol with the bar that moves aslong as the phone restarts, but the bar fills up to the end and just doesnt load anything else........

what does this mean and what can i do???? 

please help as this is so frustrating!!

 

thanks

JSanders
Posts: 86,588
Likes: 23,199
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost phone, wiped it using blackberry protect but have now retrieved it and cannot use it! Please help!

Ahhh, so Protect worked perfectly. :smileywink:

 

In this case, what is happening is probably the wipe continuing to try, but you interrupted that.

 

Try connecting to your PC and run the BlackBerry Device Software. When it connects, you should be given the choices of update, repair or cancel... update.

 

Or, Use BBSAK to connect to the device on your PC, and reload the OS.




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New Contributor
kevans11
Posts: 3
Registered: ‎01-03-2013
My Device: blackberry curve 8520

Re: Lost phone, wiped it using blackberry protect but have now retrieved it and cannot use it! Please help!

it said on my blackberry protect account that the wipe was succesful.

sorry, im not very good with this kind of stuff, ive just looked for my usb lead aswell and cant find it :/ im useless i know. 

what is BBSAK??

New Contributor
kevans11
Posts: 3
Registered: ‎01-03-2013
My Device: blackberry curve 8520

Re: Lost phone, wiped it using blackberry protect but have now retrieved it and cannot use it! Please help!

ok, so ive just downloaded and installed BBSAk...but its asking for the device password to connect it to the pc...what is this??

can anyone help?

JSanders
Posts: 86,588
Likes: 23,199
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Lost phone, wiped it using blackberry protect but have now retrieved it and cannot use it! Please help!


kevans11 wrote:

ok, so ive just downloaded and installed BBSAk...but its asking for the device password to connect it to the pc...what is this??

can anyone help?


If you had no password on your BlackBerry, just leave the password blank and hit ok.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code