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New Contributor
jvillenap
Posts: 3
Registered: ‎09-06-2012
My Carrier: Vodafone

Lost the BB lock password with no backup!

Hi,

 

I've a BB curve with several contact information with no backup. I've changed to a new device, and I wanted to recover information about my contact list from my old BB curve.

 

I know if I put 10 times a wrong password I'll lose all the information stored in the BB, and I'm in the 9th try!!!!!

 

There is no way to workaround on it, for me is really important get this information. There is no way from BB support to get this information back.

 

I can prove the BB and the information on it belongs to me.

 

I can not request help to Vodafone (the ISV provider) because I've changed to another provider.

 

Any help will be really appreciated.

 

Cheers,

Please use plain text.
JSanders
Posts: 80,526
Likes: 22,315
Solutions: 5,748
Registered: ‎04-01-2008
My Carrier: Verizon

Re: Lost the BB lock password with no backup!

There is no backdoor to your security password. You either know it or you don't, it can't be "reset".

 

  • Are you now trying to enter the password ON the device, or on the PC?
  • Is it now that you just don't exactly remember the password?
    Do you have a previous backup of the device made to the PC using your BlackBerry Desktop Software?




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New Contributor
jvillenap
Posts: 3
Registered: ‎09-06-2012
My Carrier: Vodafone

Re: Lost the BB lock password with no backup!

Hi,

 

I'm just trying to enter the password in the device.

 

The problem is I do not remmeber the password.

 

I do not have any backup, I'm a complete disaster.

 

is there any support service from BB for customers? also, if needed I could pay for this service.

 

 

Best Regards,

 

 

Please use plain text.
JSanders
Posts: 80,526
Likes: 22,315
Solutions: 5,748
Registered: ‎04-01-2008
My Carrier: Verizon

Re: Lost the BB lock password with no backup!

Sorry, there is no reset or backdoor to the password. You either know it or you don't. 

Customer service won't be able to do anything for you. 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
jvillenap
Posts: 3
Registered: ‎09-06-2012
My Carrier: Vodafone

Re: Lost the BB lock password with no backup!

the BB is from my whife, and she is unable to remmember which password she used, we have been trying until the 9th try sith no luck!!!, and the last one we though is better no try...

Please use plain text.
JSanders
Posts: 80,526
Likes: 22,315
Solutions: 5,748
Registered: ‎04-01-2008
My Carrier: Verizon

Re: Lost the BB lock password with no backup!

Sorry about your loss of data (and wife's memory!) :smileywink:

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.