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BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎12-04-2012
My Device: 9320
My Carrier: Uk

Low Sound Quality on Ringtone/alarm

I have noticed that my ringtones and alarms play at a lower quality than they did before.

My first thought was that my speakers were damaged and affecting the sound quality, but when I play music and even my ringtones in the media player the quality is as fine as ever. However the same ringtones, when played automatically either as an alarm or ringtone have a noticeably lower quality.

Am I the only one that has had this happen? Does anyone know how to fix this?

Hall of Famer II
Posts: 54,910
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Low Sound Quality on Ringtone/alarm

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.